Privacy - Protecting Your Data
We are committed to protecting your privacy and data. We use the information we collect about you to process orders and to provide a more personalised service. We may also use it to tell you about changes in our services or about special offers we believe you'll find of interest.
All of the information you give us is private and secure. We DO NOT sell or rent information about our customers. Under the UK Data Protection Act 1998, we follow strict security procedures in the storage and disclosure of information that you have given us, to prevent unauthorised access. Our security procedures mean that we will request proof of identity before we are able to disclose sensitive information to you.
Right of Access
Individuals can make a request in writing to discover if they are included on our database and what information is held. (A fee will be charged for this service.)
Cookies
Cookies must be enabled for use during the session when using our online facilities
Cookies are small files that are sent to your browser and stored on your computer's hard disk. If you have registered with the Birmingham Hippodrome, then your computer will store an identifying code in the cookie that means you do not need to type in your logon number each time you return to the site. Other than this, we do not store your password or any other information in the cookie, or use it for any other purpose.
To enable cookies in Internet Explorer follow the instructions below.
Internet Explorer
Click Tools, Internet Options, Security, Internet, Custom Level and scroll down until you find cookies.
If you want to shop on our website make sure that you enable per-session cookies (not stored). If you would like your customer number to be entered automatically next time you use our online ticketing make sure that cookies stored on your computer is enabled.
Netscape Navigator
View, Preferences, select Advanced and click Accept all cookies
Consent
By disclosing your personal information to us using this website or over the telephone, you consent to the collection, storage and processing of your personal information by Birmingham Hippodrome in the manner set out in this Privacy Policy. If you have any questions or concerns about the information we hold about you, you can also email us.
Security Online
Our secure server software (SSL) is the industry standard for secure commerce transactions.
All personal information, including credit or debit card number, name and address are encrypted using 128-bit security so that all transmissions over the Internet between your browser and our server cannot be read by anyone unauthorised.
A secure website will display an icon in the frame of your browsers window that will look something like this:
Safari
Firefox
Netscape Navigator
Internet Explorer
If you have any questions or concerns about the security, you can also email us.
Payment
We accept the following methods of payment online: